Support & Service

Always here to Offer you Better Products & services

Technical support / Professional drawing & Test reports / Professional Imp&Export service / Prompt aftersales service

Pre-sales Service Consultation

Measure the right sizes for your application to meet your requirements. Our specialists will be pleased to advise you on the Double Spring lift support models.

Measure your installation point or original gas spring/linear actuators and share with us Extended length, stroke, cylinder diameter, piston rod diameter, Force/Load capacity, speed, volt, etc.

Our engineers will double check your measurements and specifications to assure you can get suitable models.

Our sales will be online to offer you professional and good service each 24h every day, you can find us on Whatsapp, Skype, Messenger, etc.

Supply professional drawing, Confidentiality agreement and TUV Test report for information

We are professional manufacturer withover  10 years experience. Our aim is to offer you better service. If you have such requirements, we are always here to support you.

We can send you drawing based on your requirements to assure you can get correct product.

To protect your brand privacy, we are always ready to sign Confidentiality agreement with you to achieve max profitability

TUV report is supplied for you to know more about our factory.

Sample & Test reports

Are you worried about our quality before first cooperation? Are you not sure about the dimension to be fit or not?
*We can offer samples for you to test quality/function first.
*Test reports are available to show your our quality.
 

Sample is ok for testing quality and function before main order. We are engaged to offer you better lift supports.

96H Salt spray test , 30,000-50,000 cycles fatigue test, Production Inspection, Force Test reports, CE certification report are all available so that you can rest assured it is a good choice to work with us.

Warranty Guarantee Letter and product photos before delivery available

* Photos before delivery is necessary to double check before you get the parcel.
*2 years warranty and we will send you free new replacement or refund if the products are broken because of bad quality.

FAQ

What is the product warranty?

2 years to assure you have good aftersales service. If the product is broken because of quality, we will send you new replacements or refund to support your business.

Do you have minimum order quantity?

Our MOQ is 2pcs for gas spring, 1 pcs for linear actuator. For gas spring, 2pcs are necessary to fully test the function.

What is the average lead time?

For samples, the lead time is about 7-10 days. For mass production, the lead time is 12-25 days after receiving the deposit payment.

The lead times become effective when

(1) we have received your deposit

(2) we have your final approval for your products.

If our lead times do not work with your deadline, please go over your requirements with your sale, we will try to accommodate your needs.

What is your price?

Our price is based on your dimensions and quantity. In this case, would you please send us your drawing or dimensions please? Or you can send us inquiry online, our sales will reply you in 24h as soon as possible.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

What kinds of payment methods do you accept?

If amount is below USD1000, we accept Paypal, Western Union.

If amount is above USD1000, we accept T/T by bank transfer.

Detailed payment method if you need to do prepayment, kindly send us your requirements please.

Can you supply the relevant documentation?

Yes, for example, commercial invoice, packing list, B/L, CO, Form E, Form A, packing declaration etc when clearing custom. If you need official certificate like CE, MSDS, please ask us for more details.



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